Refunds and Returns
30-Day Return & Refund Policy
At Overkill, we value your satisfaction. If you're not happy with your purchase, you may return it within 30 days of receiving your order for a refund or exchange.
Your Rights Under New Zealand Consumer Law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our 30-day return policy is offered in addition to these rights, not as a replacement. If an item is faulty, not as described, or doesn't do what it's supposed to, you're entitled to a remedy under the CGA regardless of how long ago you purchased it (within reason for the type of product).
How to Return
- Contact Us: Reach us at shop@overkill.co.nz with your order details and the reason for your return.
- Ship the Item: Use the return address provided to send back your item. We recommend trackable shipping for security.
Return Eligibility
- Items must be unused, in original condition, and include all packaging and accessories.
For hygiene reasons, the following items cannot be returned once opened or removed from sealed packaging, unless faulty:
- Headsets and headphones
- Earbuds and in-ear monitors
- Microphones and pop filters
- VR headsets, face cushions, and facial interfaces
- Any other item that comes into direct contact with skin, ears, or mouth
Sealed and unopened items in this category can be returned under our standard 30-day policy. If you're unsure whether an item qualifies, get in touch before opening it.
Other non-returnable items include: gift cards, clearance items, personalised products, and digital goods or game keys once revealed or redeemed.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or isn't what you ordered, we'll make it right. Contact us within 7 days of delivery with photos of the item and packaging (especially for transit damage — couriers often require this for claims).
Depending on the situation, we'll offer a replacement, repair, or full refund, and we'll cover return shipping. For items that develop a fault outside the 30-day window but within the manufacturer's warranty period, we'll help you through the warranty process.
Refund Process
- Refunds will be issued to your original payment method within 5-7 business days after we inspect and approve the return. If your original payment method is no longer available, we'll arrange store credit or a bank transfer.
- Initial shipping costs are non-refundable unless the return is due to our error or the item is faulty.
Return Shipping
- Change of mind: You cover return shipping.
- Faulty, damaged, or incorrect items: We cover return shipping.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.