Frequently Asked Questions
Orders & Purchases
How do I place an order?
How do I place an order?
Browse our online store, add items to your cart, and follow the checkout process. You'll receive a confirmation email once your order is placed.
What payment methods do you accept?
What payment methods do you accept?
We currently accept Visa, Mastercard, PayPal, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Is my payment information secure?
Is my payment information secure?
Yes, all payments are processed through secure, encrypted gateways to protect your data.
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, if your order hasn’t shipped yet. Please drop us an email as soon as possible and we will cancel your order and issue you a refund.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for unused items in their original condition. For more details, visit our Return Policy.
How do I return an item?
How do I return an item?
Contact us at shop@overkill.co.nz to initiate a return. We'll provide instructions and the return address.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Shipping
How much does shipping cost?
How much does shipping cost?
We ship fast with NZ Post’s Overnight Delivery Service so you get your gaming gear quickly!
- Northland: $4.89
- Auckland: $5.89
- Rest of North Island: $6.90
- South Island: $8.90
Oversized items may incur an additional $10 shipping charge, this will be calculated at checkout.
We work hard to keep delivery costs low and aim to ship all in-stock orders the same day, as long as you order before the cut-off time on the product page.
How long does shipping take?
How long does shipping take?
We hold thousands of products in-stock and orders are delivered overnight nationwide using NZ Post.
Where do you ship to?
Where do you ship to?
We currently only ship within New Zealand (but we will be shipping to Australia in the near future).
Who do you use to deliver orders?
Who do you use to deliver orders?
All Overkill orders are delivered by NZ Post using a tracked overnight service.
Can I track my order?
Can I track my order?
Of course! We ship all orders using NZ Post and you can track your order from My Account or by following the link sent to your email address.
General Faqs
Do you sell gift cards?
Do you sell gift cards?
Yes, we offer digital gift cards in various denominations.